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AI Customer Churn Predictor

Predict which customers are about to churn — before they leave — using login activity, support history, and contract details.

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How a risk score actually gets made

01

Customer Input

Account and behavior fields submitted from this form.

02

Input Validation

Fields checked against expected ranges and types.

03

Data Cleaning

Missing or inconsistent values handled before scoring.

04

Feature Engineering

Raw fields converted into model-ready signals.

05

Sequence Preparation

Account history arranged for sequence modeling.

06

Scaling

Numeric fields normalized to consistent ranges.

07

LSTM Prediction

A sequence model scores churn probability.

08

SHAP Explainability

The score is traced back to its driving factors.

09

Business Insights

Factors translated into a retention recommendation.

10

Final Output

Risk level, probability, and insights returned.

Try it with your own customer data

Fields are pre-filled with realistic defaults — adjust anything and predict.

Customer Identity
Behavioral / Usage Data
Account Details

Why trust this prediction

Built on sequence modeling

An LSTM model reads a customer's behavior over time rather than a single snapshot, so a risk score reflects a trend, not just this month's numbers.

Explainable with SHAP

Every score ships with the specific behaviors pushing risk up or down, so your team knows exactly what to address with an at-risk account.

Learn more about reducing customer churn

Read the guide on our blog

Ready to identify at-risk customers?